My Crazy Prediction?

In September 2008 I made a prediction, that email as we know it today will no longer exist in 10 years time.

Read The Death Of Email by 2018

Will I be proved to be a:
or Fool?

Time Remaining:

Twitter

Featured Author on Business 2 Community


Disclaimer: The views expressed on stopthinksocial are my own and do not necessarily reflect the views of Oracle.
Strategic advice and experience on making the most of  being social in the workplace

Entries in newsletters (2)

Thursday
Mar082012

Blogging - Why Do It? (SWChat)

Thanks to everyone who took part in this weeks Social Workplace Twitter Chat event (#SWChat).

Blogging - Why Do It?

Is Blogging a widely accepted practice for in-house communications with employees and external communications with customers, or has the age of the Blog been and gone to be replaced by more conversational type social platforms?

Event Statistics

  • No. of Tweets = 1100
  • No. of Contributors = 111
  • Reach = 375,000
  • No. of impressions = 4,000,000

Summary

Full Transcript Report via @hashtracking

Questions Asked

Q1) People only Blog to boost their ego. Agree / Disagree ?
Q2) Are social platforms like Google Plus, Facebook a replacement for standard Blogging platforms ?
Q3) Should companies replace internal email newsletters with Blogs to communicate to employees ?
Q4) <skipped>
Q5) What is the ROI  for a business to Blog and how is that measurable ?
Q6) What Blogging style works best? Passive / Factual / Personable / Controversial ?
Q7) In 140 characters or less, what advice would you give someone wanting to start Blogging ?

 

Shared Reference Material

 

Useful #SWChat Links

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Sunday
Apr102011

What is your Social Communications Transitional Strategy?

I was recently contacted by the managing director of a large enterprise asking for advice on what was the most effective way to communicate to his employees.

This was pleasing on two fronts:

  1. He was starting to question that maybe traditional communication channels, (e.g. email, newsletters etc...), are no longer the most effective way to reach his employees
  2. This strategic thinking was coming from the top

His assessment of the situation within his organisation was also spot on:

  • email and SMS are the most widely used today
  • newsletters are no longer read in any great detail
  • internal social applications (e.g. Twitter style interface, RSS, social networking etc...) are only used by a small minority of the employees

So applying Forresters' P.O.S.T methodology (People, Objectives, Strategy, Tools) to his situation I began to build up a picture to of what his long term goals were and it was clear that ultimately he needed to be on a social platform.

As the style of communication he wanted to send to his employees was short key announcements highlighting key deals they had just won, changes to his organisation etc... the internal Twitter application seemed the best fit and gave many advantages over email:

  • Ability to reach a much wider audience (i.e. people in your network will retweet to others in their network, and so on)
  • Ability for users to discuss and comment openly on those announcements
  • Ability to send, and for users to receive, the messages through the Corporations' Instant Messenger tool – providing ease of use as majority of people already use Instant Messaging
  • Messages are stored centrally and accessible by all employees
  • Ability to embed communications onto a portal page / website providing real-time updates with zero admin

But the challenge was how to move the employees from email to this Twitter style application. What was needed was a Social Communications Transitional Strategy.

So this is what I recommended:

  1. Set a date for the transitional period (say 3 - 6 months) and use both email and the internal Twitter style application to send your messages - this is duplication, but a necessary step in the transitional strategy
  2. In each email that is sent, highlight that there is an alternative communication channel (i.e. the Twitter style application) that people can choose to receive these announcements other than via email. Also provide links to any training material or step-by-step guides to help them with any setups that are required
  3. Six weeks prior to the end of your transitional period, clearly highlight in each subsequent email that these announcements via email are about to come to an end. Emphasise that if they want to continue to receive these announcements then they must transition over to the Twitter style application immediately
  4. At the end of the transitional period, stop sending any announcements via email and use only the Twitter style application

At the end of this transitional period, you will end up with only those employees subscribing to these announcements who find them of value. Those that don't won't subscribe. You have avoided spamming people unnecessarily long term.

So if you are finding it difficult to reach your audience through traditional communication channels, don't be put off by social communications channels just because they are not widely used yet in your organisation. Just use the P.O.S.T method and plan your Social Communications Transitional Strategy.

1.       Use both email AND OraTweet initially for a set period of time (say 3 - 6 months)

2.       In each weekly email communication, highlight that there is also a social platform (OraTweet) that users can use to receive these communications, and instructions of how to do this and how to integrate it with PidGin (my team can help you in this)

3.       In the last 6 weeks, start encouraging people to transition over to OraTweet and highlight that these email communications will stop after this time